Mtnl dolphin
Excess Billing Complaint

This is regarded as highly unprofessional and unethical behaviour of MTNL that it charges excess billing. Iam using Dolphin Post Paid connection for quite some time and to my surprise - last month the bill was huge.

Total outstanding bill amount is Rs 1853/- which is huge.

Firstly, The excess amount charged is towards GPRS (Internet usage).

When I called customer care and enquired - they told me that GPRS is not activated ob your phone but data usage is showing. Also, I have never requested for GPRS activation.

Secondaly, my credit limit is Rs 1500/- per month maximum - how come the bill is generated beyond the limit.

Thirdly, STD is not activated on my but still STD numbers are billed on my number.

I have sent several email and also one fax to MTNL but still no response.

Please advise what to do next???

Devender Kumar

9868242445

Company: Mtnl dolphin
Country: India

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