This is regarded as highly unprofessional and unethical behaviour of MTNL that it charges excess billing. Iam using Dolphin Post Paid connection for quite some time and to my surprise - last month the bill was huge.
Total outstanding bill amount is Rs 1853/- which is huge.
Firstly, The excess amount charged is towards GPRS (Internet usage).
When I called customer care and enquired - they told me that GPRS is not activated ob your phone but data usage is showing. Also, I have never requested for GPRS activation.
Secondaly, my credit limit is Rs 1500/- per month maximum - how come the bill is generated beyond the limit.
Thirdly, STD is not activated on my but still STD numbers are billed on my number.
I have sent several email and also one fax to MTNL but still no response.
Please advise what to do next???
Devender Kumar
9868242445
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