MTNL MUMBAI
Activation of caller tune without my request and deducting money from my balance of prepaid connection

On 30.06.2009 my prepaid mobile no 9869559637 from MTNL Dolphin, got a message saying that a caller tune is downloaded and activated as per my request. But actualy, I have not asked for any caller tune or related services from the service provider. Now my balance on the talk time shows approximately Rs. 31/- less than it should be.

Now I complained to the helpline no. 1503, four times since yesterday evening. Every time they informed me that they will call back and adress my complaint. In spite of my repeated attempt no body at MTNL office could help me to refund the amount. However one Mr. Sachdev at my Mankhrud exchange assured me, if I want he will discontinue the caller tune and I have asked for to discontinue it immedietly.

Now I have already spend a lot money in tracing the source from where the caller tune is activated without my request.

Kindly do the needful to compenste the loss incured to me.

Sureshbabu

Company: MTNL MUMBAI
Country: India

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