MTNL, Mumbai, IPTV (IOL) Service
Channels Not working And No response

I am a senior Citizen. My siater also is 76 years old. TV is only the entertainment for my sister.

For Past 2 years, I have been a registered user of IPTV Service provided by MTNL, Mumbai. Thinking that IPTV will have better service I discontinued Cable TV.

Past 3-4 months nearly 35 channels were not at all working. The starting display always used to show that the service provider regrets and soon they will be set OK. Also, During the past 3-4 months almost every Thursday to Saturday / Sunday all the channels used to be dead.

I tried sending complaints to IOL mail ID, but every time it bounced back. Later on 23.4.2009 I discovered in MTNL site a complaint / vigilance facility. In this mail I mentioned that none of the

channels are working. The same evening some channels started. The Complaint Number - 58524 dt. 23.04.2009.

The next day I complained about the channels not working, giving the channel numbers. The Complaint Number - 58650 dt. 24.04.2009.

From May 05 to today (12.05.2009) All the channels are dead. On entering new complaint, the message reads "Number Existing with status as pending. Docket Number is 58524 and booking date is 04-23 12:57:01". The Help line 126000 is always engaged. At The nearest Telephone Exchange "Shimpoli", Borivali, I have been told, they are not dealing in IPTV complaints.

My problem is - I donot know whom & where to contact for registering the complaint. While I registered my above mentioned complaints, it asked for my E-mail ID. WHAT IS THE USE OF ASKING THE MAIL IDDETAILS, if I am not given reply.

I have been regularly paying my dues which include, Land-line, Broadband Internet and IPTV.

Some times I feel, whether I am / was the Only subscriber of MTNL IOL IPTV.

I request (i) CGSI help in solving the problem; (ii) CGSI help in getting proper response & rectification of the problem.

It may also be possible, that there is some serious technical problem. But as a Consumer, I feel I must atleast get replies to my written complaints, for which my e-mail ID is already entered with IOL IPTV.

Of course, I also surely would like refund of my payments for IPTV.

Hoping to get justice through CGSI,

Ashok M. Karnad

Company: MTNL, Mumbai, IPTV (IOL) Service
Country: India

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