NAAPTOL
Naaptol

Below is a letter written to naaptol.com consumer support, till date no correspondence has been done till date. They are lingering around the issue. I requested you to help me in this regard

Order ID: 70095

Customer Name: Monika Jindal

Place: Chandigarh

Date: Nov 2

TO WHOM IT MAY CONCERN

I purchased "E-Phone Ultra Slim Multimedia mobile" from your website

www.naaptol.com. I received the product on Oct 14. The set was found to be

defective and I immediately called your customer service department on the same day

and registered my complaint. As I further inquired about the procedure, I was told that I

have to send the set back to your office for further necessary action. To this I protested

and asked for refund as per the following clause on your website in the Customer

Support Section (URL: http://www.naaptol.com/faces/components/order/trackOrder.

jsp#):

""How do I complain for defective product or Ask for refund?

l The request for replacement/refund of the product shall be done within 10

business working days. Courier person will come to your residence for pickup

of defective product and provide you AWB no. or else you can courier the

product to the address of Naaptol in seal packed condition through following

couriers only like Bluedart/FirstFlight/Expressit/Elbee/TNT/AFL .

l The request for exchange of the product shall be done within 10 days of receipt

of the items. There are no extra shipping charges for the delivery of replacement

product incurred to you.

l Product will be replaced within the warranty period only.""

For your reference, I asked your representative to arrange PICKUP service, but courier

person has not come to me till date.

Now, its been more than 15 days since your representatives are lingering about the issue.

And even they are not providing any details about the organisational setup of your

company. I also warn that your company is not following the regulations of RTI Act

2005. Therefore, I humbly request you to kindly refund my money. Hope my request

will be entertained and necessary action will be taken immediately, so that I don t have

to unwilling drag the case to media or consumer court.

Company: NAAPTOL
Country: India

  <     >