ACER DESKTOP
CONTINUOUS PROBLEM WITH MOTHERBOARD

I HAVE PURCHASED ACER DESKTOP IN SEPTEMBER, THE PC ENCOUNTERED PROBLEM WITHIN 15 DYS OF PURCHASE.I LOGGED IN A COMPLAINT WITH THE SERVICE CENTER (14-OCT-08) & THY ASSURED ME THT THE PROBLEM WILL BE SOLVED WITHIN 7 DYS.LATER THEIR ENGINR CAME TO FIGURE THE PROBLEM & TOLD THT MOTHER-BOARD IS FAULTY & WILL BE REPLACED WITHIN 7 DYS.THE PC WAS UNTOUCH FOR MORE THAN 3 MONTHS! I GOT IT REPLACED IN 2ND WEEK OF JAN-09.LATER I ENCOUNTERD THE SAME PROBLEM IN FEB-09 AFTER THE REPLACEMENT & TILL DATE NO ACTION HAS BEEN TAKEN.I AM REALLY DISGRACED BY THE WAY THESE PEOPLE TACKLE THE CUSTOMERS.NO PROMPT RESPONSE, FALSE COMMITMENT & DELAYED SERVICE.I THINK ACER-INDIA IS NOT GIVING PROPER ATTENTION TO THE OUT-SOURCED SERVICE CENTERS TO FOLLOW STRICT GUIDELINES FOR CUSTOMER SERVICE.DON'T FORGET THT "IT IS MORE IMPORTANT TO RETAIN AN EXISTING CUSTOMER THAN TO MAKE NEW". PATHETIC CUSTOMER SERIVCE.

Company: ACER DESKTOP
Country: India

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