ACM Dhanbad - Indian Railways
Misbehaviou

Dear sir,

Today, my mother, 63 yrs, boarded from Singrauli (MP) station in AC2 (PNR No. - 8451867391) for Jabalpur, she was traveling alone. I, aged 40 yrs, came to drop her, at station I found that no porter was available, so I decided to carry her luggage (2 nos. 1 HandBag) myself, since on the way my car got punctured we reached station just in time.

She was allotted berth no. 40 (Upper), moreover, the door which was closer to the berth was locked and was not opened even on knocking, hence we had to use the other door. Somehow after adjusting her luggage, I got down to inform / request the TTE to allot a lower berth, who was standing in front of the next coach, he accepted my request, and assured me to change it after seeing the chart. I quickly, boarded the train to inform my mother about the same, in the meantime the train started moving, when I tried to get down the ACM Dhanbad, asked me to show my travel / platform ticket, I said I came to drop my mother and told him that I could not get it due to reasons, mentioned earlier, then he started using absurd language and did not allowed me to get down from the train and forced me to travel to next station. I tried to explain / convince him, instead he kept on rejecting it with abusive language and forced me to pay the fine, which I paid vide receipt no. B-013154 dated 17th April.

I know that he was performing his duty and that I didn't take platform ticket, but does this mean that he has authority to use abusive & insulting language even when genuine reasons were being told to him, he must have inquired the other passengers or simply would have tried to used his intelligence to analyze the situation. It seems that training on passenger relations is not taught to such staff. I request to take disciplinary action against such misbehaving staff, so that they don't repeat the same.

Gyan Shrivastava

Mob - 09977921414

Company: ACM Dhanbad - Indian Railways
Country: India

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