Activa
Non performance

Vehicle no: TN-10K 7674

this vehicle was given for complete check and service - the estimate given was INR 13, 000/- i had given clearance for this and after few follow ups the vehicle was delivered on 22nd of this month-

i found that the vehicle was not in good condition- too much wobbling and acceleration not in order-

i took the vehicle to the service center and inquired if the vehicle was checked prior to delivery and Mr. Nelson replied 'yes'. let me vouch that this process was not adhered to at all prior to delivery

- the vehicle was checked by nelson and one of his colleague who mentioned that fork and some more components have to be replaced and would be charged for which i did not agree.

There was an argument on this and i was asked to speak to Mr. Vaidyanathan (head services) who said will look into the matter-

The crux of the issue is - why should i pay more when the vehicle was to be checked in all aspects? i have paid INR 13, 000/- and it is Hyundai's responsibility to deliver me the vehicle in good condition-

not checking that fork needs replacement is not my botheration-

i was on drive with my wife - what would have happened if something untoward happened? is it not Kun's responsibility to take care? added to that the behavior of the staff remains far from satisfactory- i am asked to go any where for the complaint and do what ever i want!!!

i have paid enough and am not prepared to pay a dime more for this vehicle - i was told very clearly the vehicle will be as good as a new one with the repair-

Pl take corrective action and let me know the progress-

thanks

sampathkumar

M:9176694090

Company: Activa
Country: India

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