Nokia 1650
Replacement of handset

To

The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 1650 Battery No. P125F21027690

IMEi No.353513/02/313317/1

We are shocked and dishearten to bring to your knowledge that we have recently purchased the above-noted set which has not worked even for a single day since its purchase. We were completely dismooded by the incident. It has being purchased from M/S Vaishnavi Generals And Gift Centre, Opp. Of Sai Satya Jyot Mangal Karyalaya, Arni road, Yavatmal (M.S). Bill No.548 dated 10.06.08. For the same reason we approached the shop from where it has being purchased, and we were twice being sent back without any kind of satisfactory solution. It was forwarded to the Distributor – Nokia Care, Yavatmal. From there also there seem to have no solution. Hence in this regard I request you to kindly give me replacement with a brand new same handset as soon as possible for it has been a very mental harassment and torturing kind of experience. And also that please give the distributor direction and guidelines concerning how to make customer satisfaction and quick action. For it is a set back for entire Nokia family with these kind of irresponsible service providers. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Kiran Ganediwala

Company: Nokia 1650
Country: India

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