Nokia 2626
Faulty cell phone

To,

Service Manager

Nokia India

Attn. : Mr. Partho

Complaint No. : 2-3 HRATP

Dear Sir,

I have purchased a new Nokia cell phone from Alfa Market, 5/6, Dadi House, Irla Society Road, Vile Parle (w), Mumbai, on 26/10, After 2 days the cell phone was dead so I had approached to BRIGHTPOINT India Pvt. Ltd. for repairs on 29/10 & it was send for replacement.

The details of purchased cell phone are as follows :

Bill No. : R/1204

Model No. : Nokia2626

Colour: Silver

IMEI/ESN : 355722027190909

Job No. : MUM0573992

After the replacement on 5/10, the cell phone was given in black colour, & same piece was not giving Ringing tone, again it taken to BRIGHTPOINT Service Centre for repairs on 6/10.

The details of replaced cell phone are as follows :

Colour: Black

IMEI/ESN : 354154028325949

Job No. : MUM0580743

As I spoke to the representative of The BRIGHTPOINT Service Centre today, I had informed by them that the cell phone is again sent for replacement. Then I spoke to your representative regarding the same, he said that he will look into the matter.

Now you can make out how many days I have used my cell phone, I am already a wheelchair bound person & again handicapped with cell phone as my all contacts nos. are in phone. From all above history you can understand that it is a manufacturing defect.

I hereby request you to replace my cell phone with a new one (seal packed piece) & with the same colour or replace with other equivalent cell phone or refund the money, which I have purchased on 26/10.

Hope you will do the needful to my grievance.

Regards

Vidya Desai

022-24311074

9869186060

Company: Nokia 2626
Country: India

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