Nokia - 2630
Repair of Display

To,

The Senior Manager (Customer Care)

NOKIA

Sir,

Re:- Repair of Nokia 2630 Black (IMEI : 354187025449122, ITEM - 0028764)

I bought this Nokia-2630 handset on 27th of January, 09 and my phone is still in the warranty period. The phone was working normally until it suffered a "Display Crash". But i would like to draw your attention to the fact that the phone had not suffered any injury whatsoever and never it had been dropped.

I got it repaired on 3rd August, 09 at the authorized "NOKIA CARE" centre (Balaji Telecom, phone no - 0820-2524266), at Udupi (karnataka). I tried to explain to the Nokia Care people that the phone was well within the warranty period and that this was not a case of mechanical damage but still they handed me over a bill for Rs. 840.

The issue is that the same problem occured yesterday (15th September, 09) when my phone suffered yet another "Display Crash" needless to mention that even this time my phone did not experience any type of shock, injury or excessive preesure.

I am not sure what to do with this handset now. Whether i should go and dump my phone for "Recycling" at the same "Nokia Care" or spend another Rs.840 to get it repaired, and mind you that would make almost 50% (along with the first repairing costs) of the price for which i purchased the phone.

I am confused as to why this problem is occuring repeatedly. Either the handset is too delicate or the display that was provided by Nokia Care was not properly fitted in. Whatever may be the case but it certainly doesn't make me a happy customer. I expect a free repair of the display firstly because my phone is still in warranty period and secondly its hardly been 40 days that i spent Rs.840 for no reason at all.

I would be glad to hear from you soon.

Thanking you,

Yours faithfully,

Animesh

Manipal Institue Of Technology

Manipal (karnataka)

Company: Nokia - 2630
Country: India

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