Nokia 2760 Mobile Phone
Poor Customer Support from Nokia Priority Dealer in a serious issue

Dear Sir,

Date: 22.02.2009

Sub: Poor Customer Support from Nokia Priority Dealer in a serious issue

This is for your kind attention. I regret to inform you that, Nokia India, which claims itself as a customer-oriented company,

and put serious emphasis on service and customer care (at least during promotion and selling of its products), has been showing

least concern for the product with the following specification and case history:

Product: Nokia 2760

IMIE No: 353116026959509

Battery No (B): 2102563

Chassis no (C): 0675605

Purchased From: Nokia Priority Dealer (Paradise), B T Road, Khardah, Kolkata - 700 117, Ph No : 033 2583 6800

Invoice No: NPD/08-09/5149 dated 23-Dec

Problem: Flashing inside Mobile Set and LCD Display blank, currently not working at all

After getting this problem in our hand set we have immediately contacted the Priority Dealer from where we made the

purchase (details given above). They have REFUSED to take any complaint from us and even refused to recieve the complaint

letter written from our part. After contacting Nokia Complaint Cell thru website, they has also responded in the same fashion

the Priority Dealer had reacted. They asked to contact a Nokia Care which is not in viscinity to our locality and negated any

chance to take the reponsibility to send this faulty set themselves (thru Nokia Priority) Dealer for repair, though as per terms

and conditions of purchase and carry to site warranty, we have tried to deposit the set to the dealer.

Keeping in view Nokia's reluctant attitude towards customer service we have some query:

1. Whether one Nokia Priority Dealer can refuse to recieve a faulty set even after one month of purchase the same?

2. Whether Nokia Priority Dealers are only meant for selling handset and no customer care and acceptance of grievances is

expected from them?

3. Isn't it the Priority dealer's duty to collect the Mobile Set from us and send that to their Care Centre?

4. Whether they can force us to go to a far location for getting the service, when they claim themselves "Priority" dealer for that company?

3. If a priority shop of a company like Nokia can refuse straight way to recieve any complaint letter?

4. WHETHER WE, IN VIEW OF THE HARRASSMENT AND INCONVENIENCE (WITH A CHANCE OF SERIOUS

ACCIDENT) FACED BY US, DUE TO FAULTY SET AND IMPROPER CUSTOMER CARE, SHOULD NOT MOVE TO CONSUMER REDRESSAL FORUM FOR PROPER ACTION?

Company: Nokia 2760 Mobile Phone
Country: India

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