Nokia-3110 C
Ph set problem along with bad service by customer care professionals

To Whom It May Concern:

Dear sir / madam,

This is Ms. Sarmila Das, one of your loyal customer since and now I am using your set no-3110 C., purchased on 29.2.08. I am using this set since the day of purchase, but I am very sorry to inform you that the set is giving me lots of different kinds of problems since very beginning of my use.

So, I have visited your customer care centre at Lenin sarani, Kolkata-13 for several times such as on…2.1.09 (for 3rd time), 24.1.09 (for 4thtime)., but I am very much disappointed with their behavior and services, and I want to describe you about my last experience at your above mentioned customer care centre:

It was 24 th Jan around 12.50 pm, I have got the delivery of the above mentioned set and also singed the feedback sheet by my sister Ms Sarmistha Das (attatchment of your service job sheet done herewith) and I was not unhappy with them upto that level. And we have checked the condition of that ph in front of your staffs. But within ½ hour when I wanted to check it for 2nd time, within your service centre and in front of all your staffs the ph got back to its previous condition as it dead again, resubmit the ph just then & there to the technician (counter no 2, named Mr Debasis), after discussing & took over almost 1.5hours they declared that the ph is not in working condition & the delivery signed had been cancelled and after a long argue they have agreed to supply me (by Mr. Sumit) a stand by set (set no-2300, without any charger, which means the set is invalid to us till now). But all those incidents was not took place in a friendly manner at all. And I have got no reply or any feedback about my ph set till today.

So, I am here by requesting you to look after this matter, as we know customer service center means that can take care of our problems and needs.

I hope you will take care of my problems.

Thanking you

Ms Sarmila Das

13.2.09

ph-9732407050

Company: Nokia-3110 C
Country: India

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