Nokia3110c
Display & Softwear problem

22.06.2009

TO

NOKIA LIMITED

CUSTOMER CARE MANAGER, INDIA

Sub: Poor performance of Nokia Mobile set 3110C purchased on 25.09.2008

Dear Sir,

I would like to bring your kind attention that I had a very high expectation on your product as well as after sales service. While using the set and interacted with your service center I am now questioning my decision!

As far as the above mobile set is concerned, I had no difficulty of using first FOUR months. Unfortunately, this set had developed problem of speaker failure. As a result I had to approach your authorized service center (Tirupati Telecare, 87/B/15/1, G.T ROAD (W), Serampore, Hooghly, Chinsurah, West Bengal on 3rd February. I collected my set after 10 days (approx). Next problem occurred again in the month of May. Accordingly I again had visited your service center at Serampore on 28th May. This time I had gone with display problem. To my surprise, I was told on 2nd June that display glass is a duplicate one. I am surprised how this can be defined in this manner after 4 days from the day of receiving the set by your authorized service center. I as a user of Nokia Mobile am not able to understand why I need to take trouble putting duplicate glass and visit your service center which is 25 km from my residence. I may conclude that if anything has gone wrong it has taken place either during manufacturing time or from your service center. To my surprise they had asked me to pay Rs. 1300.00 and get the display glass replaced.

I thought that I must inform you before taking any further action on this as their reaction on user / customer in this manner is not at all acceptable.

I am giving you the following details : -

Mobile set Nokia 3110C Graphite (Battery No. 0670400462040. P323d21065538) set was cash purchased from M/s Sabir P.C.O cash memo no. 259 dated 25.09.2008. IEMI : 355728024086917

First service taken on 3rd February. – Job sheet number. 318434038/090203/51.

Second time for service support approached on 28th May – Job Sheet number 778504886/090528/9 without any satisfactory result.

In view of the above experience on above product and service, I would request you to arrange replacement of mobile set with new one immediately. In case you suggest, I may go for other model for which additional cost may be arranged. I shall look forward your action on this.

Regards

Sudipta Ghosh

Company: Nokia3110c
Country: India

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