Nokia - 3120 classic
Recurring problem with the handset

To,

Nokia Customer Service,

This 'famous' handset of your company has developed the same problem again -- no audio. 4th time in 5 months!!!

Please understand that I am really tired of this business of having to carry this handset to a Nokia Care every other month, then being denied its services for 7-8 days on the pretext of being repaired and the good-for-nothing polite talks/emails of the service desks.

I am now totally sick of your brand and much acclaimed services. Since July 18, this is the 4th time the same problem is recurring and all my requests for a replacement have fallen on to deaf ears.

All this while I have been following your line. Now this is the limit. Please understand that this time I AM NOT GOING TO TAKE THIS HANDSET TO ANY OF YOUR 'CARE' CENTRES. If you really care about your customers, please collect the handset from me at my address. If this is not agreeable to you, I would be forced to look into other avenues to seek redressal. If required, I would be readily willing to spend my effort and time to campaign against the brand and its services, so that I can create awareness among others.

Please do not take this as a threat but as an anguish of a customer who has been pushed to the limits.

Regards,

Tushar Bagla

Mob: 99404 65836

LL: 044 4226 3114 (available from 10 am till 7pm)

From: NokiaCare [mailto: support.services@nokia.com]

Sent: Tuesday, November 04 6:31 PM

To: Tushar Bagla

Subject: Nokia - Tushar Bagla - N3120 Classic Service Provision

Dear Mr. Bagla,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 3120 Classic. We regret the inconvenience caused. We request you to kindly use the phone for a few days to validate its performance. In case you are facing a concern, we request you to kindly revert so that we can assist you further.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Junasha Barman

Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

&&-Original Message&&--

From: "ext Tushar Bagla"

To:

CC:

Sent: Monday, November 03 7:02:27 PM

Subject: RE: Nokia - Tushar Bagla - N3120 Classic Phone Functionality

Hi,

Please find below the required details:

Model: Nokia 3120 Classic

IMEI No: 353101023140170

Date of Purchase: July 18

Dealer: Saravana Stores, No 13, Ranganathan Street, T Nagar, Chennai – 600 017

First submission of Handset:

Nokia Care Centre: M/s Matrix, No 5, Venkata Narayana Road, T Nagar Chennai – 600017

Date: August 12

Jobsheet No: I don’t have any hard copy of the same as it was taken by the Centre. The concerned centre failed to find the job sheet number due to some problems with their system.

Problem: No incoming and outgoing audio.

Status: Repaired after 5-7 days, no temporary replacement set given

Second submission of Handset:

Nokia Care Centre: M/s Matrix, No 5, Venkata Narayana Road, T Nagar Chennai – 600017

Date: September 23

Jobsheet No: 141343506/080923/20

Problem: No incoming and outgoing audio

Status: Repaired after 7 days, handset was sent to head-office as per the Centre executives, no temporary replacement set given, had complained to online Nokia Support. No steps taken

Third submission of Handset:

Nokia Care Centre 1: M/s Matrix, No 5, Venkata Narayana Road, T Nagar Chennai – 600017

Date: November 3

Status: Failure to generate system generated jobsheet and hence asked to visit some other Nokia Care centre

Failure to give the previous job sheet numbers as data unavailable with them

Nokia Care Centre 2: M/s Raksha Impex, G.R.N. ‘Ananda Kaliga’, New No 30, Old No. 194, North Usman Road, Near New Kodambakkam Flyover, T Nagar Chennai – 600017

Date: November 3

Problem: No incoming and outgoing audio

Status: Handset submitted to Executive at Counter No 1. Handset repaired at the centre

Jobsheet No: No jobsheet generated even when requested to do so, as the handset had some ‘minor repairs‘

As of now I am having the handset with me, but I am not sure when and at what critical time it would stop working again – and I would have to take time out of my job to get it repaired wasting my time, money and energy. Please tell me as what next step is to be taken by me, because I did not invested in this handset as a source of perpetual liability. I had received a call from one of your Delhi offices who had assured that I would be contacted by your Chennai office. I am yet to receive any call.

I am willing to pay a premium and get another model of Nokia in exchange for this model for the sake of peace of mind.

Thank you and best regards

Company: Nokia - 3120 classic
Country: India

  <     >