Nokia 5200
Poor service/response

Dear Sir,

I have purchased Nokia 5200 set in March and after five months usage one fine day the screen disappeared. So i took my set to Nokia care at Malleswaram, Bangalore office. After 15 days they told me that the set has software problem and they need to send it to head office then i gave the clearance to send it to headoffice and let me know the result. but unfortunately i had to follow up with them for 20 days by calling them over phone every day to know the problem. after a month or so they said i will be getting a replacement after 20 days. Finally after 50 days i got my replacement mobile. after getting the new set i started with the new problem that is batter back up was not there after every phone call battery use to get over. Again i went to the nokia care office on 3rd november and briefed them the problem. they said they will keep under observation for 2 days and let me know the problem. on friday the 14th november they called me and told me that i am getting a new batter i.e. replacement and i can go and collect the same. On Saturday i went and collected the same and asked them whether they have replaced the battery at that time they said they have loaded the software and it is working fine since replacement is not required. In the nokia office itself the screen was not coming for that they said you charge it the screen will come. So i came home and put the mobile on charge next day i.e. on Sunday morning the screen had come but at about 11.30 am again the screen disappered. If i call them now they are telling me to bring the mobile.

I am a working working women please tell me how many times i can run behing them. why they cannot test the mobile before handing over. days together they keep under observation. i do not know what type of observation they make.

kindly help me out and solve the problem.

warm regards

savita

Company: Nokia 5200
Country: India

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