Nokia 5200
Hardware tempering

I gave my Nokia 5200 to Borivali Care Centre, on 28/29 Dec 08, for software update, instead they changed my display, on complaining about it, my display was restored, and software updated (Rs250) but very soon, I found Outgoing audio and the Wires joining two sliders (Strip) damaged and got my strip repaired (Rs 650) but not mike as I had headphones as alternative, recently headphones have stopped being detected by the phone rendering it impaired to outgoing audio, that i went back to nokia care to change mike, mike was changed on 19th but next day again it stopped working, again I gave my phone back to Nokia Care, I recieved it yesterday on 23rd june, but today again mike stopped working, while changing my sim card to other phone, I felt something unusual in my Battery compartment, When i checked the IMEI number on Battery compartment with that shown on software(*#06#) both were different, obviously my hardware have been tampered with, now ur care guys refuse to acknowledge their mistake, on calling ur call centre, i found them very helpless to provide me any solution to this mess, WE IN INDIA BUY NOKIA PHONES AT HEFTY PRICE ONLY WITH AN IMPRESSION THAT OTHER COMPANIES DONT GIVE AFTER SALES LIKE NOKIA, If this is what we get as After sales support then why buy NOKIA Phone?? If in the name of After sales u r cheating customers in hardware!!! Now tell me how can I get my original phone back? and how would you compensate for all the unnecessary exps that i had to make for some IMPOSED repairs that i had to go thru? My details are below, I need reply in a week (7 Days) time or as sooner as u can, else I shall consider WEB based complaint Support equally useless as ur stores and callcentre,

1.Why is my IMEI number different?

2.Why was my hardware tampered when I gave my phone for Software update?

3.How will I get back my original Phone? OR will I ever get it back?

Company: Nokia 5200
Country: India

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