Nokia 5300
Wastage of hard earned money

My son had bought Nokia 5300 on 10-5 from Sumangal Telecom, Deoghar (Jharkhand). After about 6 months, there was some problem in headset and my son approached Sumangal Telecom. There, he was told that it may take a month as the set has to be sent to Service Centre, out of station. On visit to Delhi, my son approached Nokia Service Centre, M/s Ace Communication, 13, Kapil Vihar Main Road, Pitampura, Delhi on 6-5. On seeing the date of purchase, M/s Ace Communication refused to accept the set on one pretext or the other but on intervention by Nokia Customer Care, set was taken on 8-5. After lapse of quite considerable time of about one month set was returned. On using the set it came to notice that headset defect was not properly rectified and another defect cropped up i.e. on connecting to computer, set was not getting connected. Set was given again to M/s Ace Communication. After some days, they returned the set saying it cannot be repaired. We contatcted Customer care, they also expresseed their halplessness. Subsequently, we had shown to other service provider on chargable basis but after examination, we were told that set is beyond repair as the mother board has got major defect.

Does it mean that our money has gone to waste on buying Nokia Set? Can something be done.

Company: Nokia 5300
Country: India

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