Nokia 5300
Consumer harasment

I had purchase a Nokia handset (Model – Nokia 5300) on evening of 8th May’08 from M/s Gayatri Enterprises (7-Z Ashiyana Market Govindpur). On 22nd of May’08 Network problem started, on 23rd it was informed to M/s Gayatri Enterprises, in turn it was advised to me to go to Nokia Care Centre. On morning of 24th May I went there and they told me that it will be repaired at Lucknow and I have to wait for 10 days and for the same they took my handset and gave me a job sheet No. 08343506 / 080527 /75.

After 10 days I went there and they told me to wait and come back after 03 days and from then I went there again and again but nothing satisfactory was replied by them but after 25 days they told me that my handset is repaired but I found my handset was in same condition as it was given to them.

On 26th of June I made a complaint to Bangalore and they given me a complaint No. 2 – 34 Z 1 KX but no action was made even after 48 Hrs then again on 28th of June I made a re-complaint and they gave me same complaint number but nothing satisfactory is done yet.

On 5th of July I talked with Shri Vivek Dixit (Mobile No. 9839459988 ASN/U.P) who gave me a mobile No. 9918101072 and told me that Shri Sushil is Head of Nokia Care Centre/U.P. I talked to him also and told him my problem then he asked me to give my IMEI No. through message, I did so and he satisfied me that my problem will be solved within half an hour. After that I gave ring on his mobile many times but he did not answered.

I am very much fed up for this kind of response from the representative of Nokia & NoKia Care Centre as Nokia is a reputated word wide firm.

So being a consumer what is my fault. Nobody has responded me up till now. Please solve my problem as quickly as possible otherwise I have to go to consumer forum. This take as pre-notice.

Your’s

(Noopur Kapoor)

W/o Sanjay Kapoor

500/11-B Meerapur,

Allahabad.

Copy/- Mobile No.-09335145625

1. NOKIA CARE CENTRE IMEI No.-358673018525024

NARAIN Auto-MOBILES

Sanjay Tower, 136A/3/1A/A2, Stainly Road Patrika Chauraha,

(Infront of H.P. Petrol Pump) Allahabad-211001

Phone No.-09889922145.

2. M/s Gayatri Enterprises

7-Z Ashiyana Market Govindpu

Company: Nokia 5300
Country: India

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