NOKIA 5310
Liquid Lock

Dear Sir,

I had given my Nokia mobile 5310 for service & the problem was that the SIM socket had come out & hence the phone was not reading SIM. I received a call from the service centre saying there is liquid lock & hence void of warranty & will put new SIM socket if agree for the charges of Rs.800.00. I contradicted as I was very sure there was no liquid lock, but with the primary objective of getting the phone back so that I can use, I said ok & asked them to correct the same. They used the same SIM socket & not a new one & charged me Rs.800.00 for the service.

On 03.01.09, I had a problem in my mobile that it the battery was not getting charged & hence gave it at the same service centre. I had checked with other batteries & the phone was working fine but once the battery drains down the battery was not getting charged. Once again I got a call from the Nokia care saying water has gone in & it is a liquid lock case. I am sure this time around that it is not the case. When I am asking for an estimate amount for the service over phone or mail they say they can’t tell the same as it is against the policy & will provide me the estimate in the job sheet only when I go to them personally.

I personally feel this is a definite harassment from the company employees & also a tactic that people will shell out money if they keep saying liquid lock every time. Even when I know for sure that it is not a case of liquid lock, they try to convince you of the same & try to get more money out of each service being done. This is not a good practice on the part of the company employees & this will damage the reputation of Nokia.

I expect the company to look into cases of this kind strictly & have monitoring process for the same so that the employees work with responsibility & do not adopt fraudulent ways of earning money.

Regards,

Anand Kulkarni

Company: NOKIA 5310
Country: India

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