NOKIA 5310
I m not able to switch on the phone

Hi All,

I have purchased a Nokia Model no 5310 XpressMusic 13th of January from the Nokia Priority Dealer, Fatehgunj, Vadodara Gujarat. The last four digits of IMEI no is 0131

I used this mobile for 5 months it was working fine... It restarts automatically ..but I ignored that problem... But now I m not even able to switch on my mobile phone... I bought it for 10000 bugs... and I m not even able to use that phone... I contacted nokia priority dealer, they told me to contact nokia cmr care support (L2). They checked my phone and they told me that there is no physical damage so they said they will send my phone to L3 cmr care support which is I think in Ahemdabad... They took 2 months in that procedure and now after 2 months they are saying that they cannot repair the phone as there is some water lock in that..but I really dont undersatnd from where that water came... when they checked my phone in baroda they dint find anything like that and your L3 support is saying that there is a water lock... Did they find that water lock from some microscope or what I dint understood..

I am very disappointed with Nokia as well as the way I have been treated by Nokia customer care and nokia priority dealer. I have paid Rs.10, 000 for a new Nokia 5310 Handset and I am not able to use it as it is faulty.

I have been a loyal Nokia customer for the last 10 years and Nokia has been synonymous for cell phones in India & have recommended Nokia as a Brand to my family & Friends and I'm very disappointed with this entire incidence and the way a customer has been treated. I would never ever buy a Nokia phone nor will I recommend any body to opt for Nokia phones after this incidence.

I want somebody from Nokia to look into this matter immediately and replace my handset and refund my money back!!! and please contact me on my email id: singh.karuna1@gmail.com

very dissatisfied customer

Karuna

Company: NOKIA 5310
Country: India

  <     >