NOKIA 5310
Nokia=Inefficiency

I gave my new phone for repair at A-78, Sector 2 Noida on 09 Aug 08. This phone was essentially OK just that there was a loose contact at Charger point. On follow-up after a month, I was told that phone has gone to HO for repair. On further follow-up till Oct 08, the phone was still under repair. In Oct I contact Call Centre at Bangalore. Ravi Kantikar asked me to Fax Jobsheet on 08041156092. Subsequently he confirmed that he received it and taking action. Till Nov 08, the phone was still getting repaired. After talking to many people, finally managed to escalate issue to Shreja. She told me to take refurbished phone from New Service Centre at Noida. She gave me contact details of New Service Centre at Noida C4 Sector 2. Noida. I was not willing to take Refurbished phone but to check the status I called up New Service centre they refused to admit that they have my phone to even date. I called up Call Centre at least 15 times and tried to speak with Shreja but she also refused to take my calls. I made people record my comments that Nokia is asking me do something illegal by making me accept Refurbished phone and I will take legal course if I am not provided New Phone as replacement. To take final status on the matter I called up Call centre today. I was told that you can go & collect yr phone as this cannot be repaired due to liquid damage. Thus now the entire story of liquid damage is being purported to save the company from legal proceeding and save company from defame. I am not going to leave any stone unturned to fight a legal battle with Nokia.

Company: NOKIA 5310
Country: India

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