NOKIA 5310
Eplace my handset

Dear Concern,

this mail is to bring to your notice that I bought a nokia 5310 model on 5-03, from cell touch, g2, g3, oppICICI bank Gopika aptts M.L.Furtado Road Margao, goa Ph. No.(0832273114). in the name Nivette Rodrigues. The item number is 351934031969277. But within 3 month of the purchase we faced problems of a black line getting displayed on the screen. i showed this to Nokia care Margao Goa

. As per them there is some problem in thedisplay of the phone and it has to send to nokia company for repair.company send the Nokia phone after 15days. on very same dayi face the problem of cell getting hanged and finally swichtoff and not in condition to be used.the nokia care is not ready to replace the cell nor ready to repair it under warranty.and they are not ready to accept their mistake.

Now you are kindly requested to look into the matter and reply me urgently expalinning your stand in this matter and what all you are doing to help me in this matter.

Finally you should rememebr that each and every customer of yours expects highest level of professionalism for a comapny like yours, so you shoud act accordingly.

Looking forward to your quick and possitive response

Company: NOKIA 5310
Country: India

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