Nokia 5320 xpress music
REPLACEMENT OF FAULTY MOBILE WITH A FAULTY MOBILE

Dear Sir,

I've purchased a nokia 5320 mobile in 25.12.2008 which was found faulty with in 3 month.

I went to nokia care at sector -v, salt lake, kolkata-91 to repair it . they have taken the set for repair and ask me that they will repair it with in 20 days. But after when i've enquired about the cell they told that the set will be replaced with a new one. In between next 10 days they have given a new one and they have written the new IMIE NO OF THE MOBILE IN THE BILL WITH NOKIA CARE STAMP AND THE CUSTOMER CARE EXECUTIVE STAMP .

The fault that was there in the cell was

1. Speaker sound was not clear

2. Battery Backup was for only for a day or two.

Now, in the new set there was a new problem.

1. When the main camara is in night mode then if i'll zoom then the mobile gets hangged.

2. while listning to music the mobile gets hangged.

3. battery back up is only for a day.

Today Ive taken the cell to nokia care at behela, kolkata.

But there the service person has ask to bring the duplicate bill from where I've purchased the cell as they will not consider the stamped bill with changed IMIE no.by nokia salt lake branch, or Ive to take the cell to salt lake branch . & the way they are handling the sets is also not to the level

Sir,

I'm unable to understand what dose nokia care means if one branch is not communicating with other to give service to there customer properly.

If i've purchased the cell from some other city then i'll be unable to complain about the cell with in warrentee period.

Sir,

Please take the needful action to bring them on track.

Thanking You,

Rohit Prasad

Company: Nokia 5320 xpress music
Country: India

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