Nokia 5800
Worst custome service

Hi,

I am Nitin Monga, let me start with a question.

Why do we purchase a branded product?

I purchased Nokia 5800, very good phone, with lot of features and spend Rs 18.900/- . And i could have purchased a chinese phone with same features in less then Rs 5000/- . But i went for brand, my mistake.

On june 5th june i faced a simple issue with music files which i was not able to import into music player, so i went to Nokia priority where a gentelman tried some hands on my phone, after spending good half an hour he asked me to contact nokia care, It was already 7:00 pm so he asked me to contact nokia care. Very next day i.e on 6th june i went to Nokia care (Shri nath ji comm, shop no - 8, nehru place, karnal (harayana). First they made me wait for 45 minutes before they could listen to my issue. So i explained the technician about the issue and after trying few things asked me to come after 3 hrs as he needed to download the software, i agreed, i asked him for the jobsheet and he replied that it is issued only if we keep the phone which does not make sence to me, however i didn't have option to fight with him. So as asked by him i went there at 3:00 pm and he again asked me to come back after 1hr 30 min, i told him that its very hot out there and i have to come from distance but i was not able to made him understand this thing, so i had to go there at 4:30 pm the third time. At this time the same guy asked me to explain him the issue i was facing with the phone which shocked me becouse he made me visit three times for the issue and he didn't know the issue. Then i asked him to give me the job card for the same as i wanted to escalate the same thing first he refused after a long discusion he agreed. He removed lamination of the phone for a software issue as he needed few no. which were there on the bill as well. The problem with phone resolved by itself. But this whole incident has made me think, is it wise to spend Rs 14800/- extra on such a brand who don't care about their customers?

Job Sheet no.&-gt; 253433527/090606/30

Regards,

Nitin Monga.

Consultant-Securities

HCL technologies

9910302918

Company: Nokia 5800
Country: India

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