Nokia 5800
Manufacturing defect

Sir

I purchased Nokia 5800 on 22/02/09 from Noida (IMEI- 354182024455873).

From the date of purchase I am have problem with Instrument, it got hanged in night when I restart it start functioning, poor sound quality, internet no working. I went to Nokia centre Noida and submitted the Instrument to them on 06/04/09 (Job sheet number. 153433527/090406/22). But problem was not solved then second time I went there and they have taken the Instrument again on 13/05/09 (job sheet number. 153433527/090513/150) I got Instrument back on 15th may found the problem is still there I went there centre again submitted the Instrument to them this time they have given me the manual job sheet number on 15/05/09 (job sheet number 102/15/05) and I called to the call centre and complaint about the matter (complaint number 2_40MXF7 on15/05/09) After three or four days I got the Instrument with same problem. Then launched complaint online on 29/05. I got a reply with no positive result I was asked to submit the Instrument again.

For the Fourth time I have submitted the Instrument to Noida centre with the commitment from the centre head that they will send the Instrument to head office for replacement on 04/06/09 (job sheet number 153433527/090604/58). I approached on 10th June and came to know the Instrument is missing in the centre after two hrs I get a call from Noida centre that your Instrument has come after repairing. I have not collected the Instrument from them till date. They are least bothered about the matter after 10 June I mailed the matter twice to nokia but did not get any response. Today I called to nokia call centre launched complaint again (1_6210192827 on 19/06/09) got same stereo recorded commitments. I am frustrated now with their commitments.

Sir every time I am losing my data, wasting my time for nothing. It is my request to get in to the matter. I want replacement or my money back because this is their manufacturing defect which they are not excepting.

Company: Nokia 5800
Country: India

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