Nokia 5800
Defective Handset

I had purchased NOKIA 5800 X.M; IMEI No 354182028146163 dated 11th June from Nokia Priority Dealer (Sushil Telecom). After about 10 days into using the phone, I started having recurring reboot and hanging problems. I immediately went back to the priority dealer to replace the handset, but they rudely directed me to Nokia care. I then submitted the same to Nokia Care (Dexters Digital Lab) at Rohini - Delhi.

The phone was purchased at an amount of Rs 18, 850/-

The case reference number is 1-7328609706

The phone was returned back after a software reinstall. In the Nokia Care centre, after standing in queues for long hours repeatedly for the same problem, i was harassed by the Nokia care staff, who did not even have basic courtesies for solving problem of a newly purchased handset. After the problem recurred, it was again submitted back and was returned by Nokia after 20 days with no changes. This clearly proves the the handset provided by Nokia is defective.

When demanded for an immediate replacement or refund, Nokia promised to do the same once the phone was submitted again. Accordingly i submitted the phone, but i have not got any refund back from Nokia's side. Inspite of my submitting the phone several times, the problem persists and therefore i want an immediate refund and good riddance from Nokia.

To sum it all up, three months have passed, and the phone has only been with me for 10 days.

I request your good self to see into the matter and provide me with immediate refund.

Company: Nokia 5800
Country: India

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