Nokia 5800
Defective handset

Sir/Madam

I brought a Nokia 5800 Xpress Music from Nokia priority dealer, Balasore, orissa with IMEI No.- 356910036572162 on 23.09.2009 with a cost of Rs.13500/- but the phone was not swithed on after 25 day’s of purchase. It is now under warrenty, I have given this phone to Nokia Care, Balasore, Orissa with a Job sheet no.631504886/091024/11 on 24.10.2009.They have taken 24 days to repair, and delivered me a old Nokia 5800 with different IMEI no.-354182023673484 on 18.11. which was not my original 5800.In this phone lot of damages are there with old software version, no free GPS subscription as initially.when I again gave a complain to Nokia care they only updated the software, not given the newer phone. After one day, I found that the phone is restating automatically and after 2-3 times of restarting it is switched off, the displays goes down and switched off any time. Now after pressing the swith on button it is not switching on some times similar to first problem. Again I have given this phone to Nokia care with jobsheet no. 631504886/091125/70 on 25.11.2009.Since it is under warrenty, if Nokia is unable to repair my original phone, they should given me a complete new set with all features as on my initial new phone but they don’t have a rights to give the older phone which has a lot of problems. I want a complete new handset immediately, otherwise go for a consumer case.

Thanks

Avijit Jena

Mob. No-09439442318

Email Id- avijitjena.bls@gmail.com

Company: Nokia 5800
Country: India

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