Nokia 5800 Music Express handset
Defective handset

I bought a nokia 5800 on may30th, 09. After bringing the phone in home I found the headset was not working properly. I lodged the same at barrackpore nokia care on jun 1st' 09.After two week they replaced the same. But then it got found that there is actual problem in the handset's connectivity that's why the headset was not working. Again they filed one new jobsheet for my headset and promised the repairing of the same within 3 working days.at the same time one extra job sheet was filed for my PC suite CD as it's was malfunctioned. Then after three days they replied the handset can't be repaired locally and it needs to be sent to nokia headoffice for the repairing and will be repaired within 10 working days. But since then 2 weeks have been past nothing has been done and the nokia care is not being able to answer when it will be repaired actually.

As I have bought a expensive mobile with all the documents with me, i expect prompt service in time of need. But here I have bought a new mobile for 1 months which i was unable to use properly for a single day.

I simply want replacement of that defective nokia 5800 handset. How come reputed company like nokia package a product with so many defective parts (handset, headset and PC suite CD) in it? a Really frustrated with the nokia care service.

Company: Nokia 5800 Music Express handset
Country: India

  <     >