NOKIA 6030 Mobile Handset
Not Working - Insert SIM Card

No Care from NOKIA Care

We have purchased about 15 Mobile sets from M/S Rayrhythms – one of the Authorised Sales & Service of NOKIA Phone in Vadodara. This purchase was done on 30/10.

One of the phone Model 6030 with Sr. No. 358081014540015 was switched Off when attending a Workshop / Training program, during the month of July. After the training class when I switched ON the phone there was a message on the screen “ Insert SIM Card”

The phone was given to M/S Rayrhythems – Service centre on 17/07 – Job Sheet Number 167434038/080717/71.

The phone was received under warranty but ultimately refused warranty saying that there is “Water Inside”

The phone was refered to MANIA - another Care centre on 14/08 – Job Sheet number 278343506/080814/49

The phone was checked by the store representative and taken for repairs, without warranty – stating that there are “ scratches on screen & self damage of Battery connections” . I was also given an estimate of Rs. 300 on 18/08 by Mr. Prashant and when I went to collect the phone on 22/08 it was returned as “ Not Repairable – due to self damage on battery connections”

The phone can be charged with the same “battery connections” then where is the damage? How can a user self damage the phone battery connections?

This type of Care only tells how not to support or awail the Warranty Claim of the customers.

Can I get JUSTICE from NOKIA by replacing the PHONE as it is still under warranty.

NB Chaulkar – 25/08

Mobile No. 97250 11209

Company: NOKIA 6030 Mobile Handset
Country: India

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