Nokia 6300
Service centre at fault

The set was given to nokia service centre (care point, 199F, 27th cross, 7th 'B'main Ist floor, 3rd block above nilgiris, jayanagar bangalore) for speaker related problem on 15/09/09.which was done but after the repair the set was no recognising the memory card on and off, then after 5 days the set stopped recognising the memory card.

i took the set back to the same center, initially they told that external memory related issues cant be repaired at all and had to excepted as it is... and as the this was a seperate issue not related to the speaker problem there was nothing they could do.

after i insisted to know wat was the problem, they agreed to check only after half an hour of running around and making calls to thier manager/god knows who... for which i had to pay and they gave me a hand written jobsheet compared to the printed jobsheet which was given earlier..

next day when i went to know about the hand set they said it would cost Rs.1400/- and 4 days and no gurantee that it would work... when i told them i would wish to meet the manager they told he might be available at 6.30pm which is the closing time..

if it is so difficult to meet a nokia service center manager of a small branch, i dont know wat nokia is running... a govt office or pvt company...

finally they gave the no. the guy told he would come by 10 mins...

he then tells me that water had entered and speaker was gone... which was not told or written in the earlier jobsheet..i told the date i gave the set for service first time... he couldnt find that jobsheet(???) but that was the problem??? how many sets do nokia people see per day... if they are remembering about all the sets to this detail... they are all in wrong place...

in addition the manager tells that he has taken a death approval-- which is written over a sheet of some other address of nokia care (y other address because its the left over sheets of the old shop) by the person taking the set for service.

when i asked him how can u take a blanket consent like that over a old sheet, he becomes arrogant and tells he can do that since he has extra stock of it... possibly the answer which i would get in govt office with a shamless babu as its head... accidently he was a nokia center manager...

i am not worried how nokia people run their bussiness..this might be the nokia culture..i am least bothered... though u may loose customers which nokia seems not to be worried about..

but i dont want to pay for no fault of mine... the set was working fine but for the speaker problem.after givig to service and getting back the set a new problem has started... kindly look into the matter and oblige.

hope this is also not a eyewash..just hoping somebdody would atleast look into it...

the web site http://www.nokia.co.in/get-support-and-software/ask-nokia does not work??? it doesnt take the complaint tried for several hours...???

Company: Nokia 6300
Country: India

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