Nokia 6500 classic
Problem in new set..fedup with costermer care... please do something..replace my set

Complaint no. 2/387DG9&NEED MY SET REPLACED:-

My nokia 6500 C phone (under Nokia warranty) has got some display problems within 1.5 months of purchase. details are as

Date of purchase 27.05.08

Purchased from: Hot spot, Great India Place, Noida

Book Sr. no. 1118

Sr. No.357683012712438

When I contacted Hotspot, they were no good, and simply forwarded me to Nokia care at A78, Sec2, Noida saying its some software problem only. At nokia care, after 3 hours of waiting came my turn, and as result they said its some manufacturing problem so set has to be deposited for 2 days. It has been a more then a 10 days now, and forget getting my set back, even thereis no response from their end. Details of set deposit is as:

Nokia service centre address: HCL, A78, Sec 2, Noida

Job sheet no. 1200235104

Date of deposit: 22.07.2008

Model: 6500 C

Product code: 0548867

Still till date I haven’t got any response from Nokia centre, And their phones are always switched off or not reachable. I called nokia care at Banglore and even written an email to them, in responce couple of days ago I got a call from Banglore centre from Mr. B. Sarkar, who has given me a complaint no. 2/387dg9.And also visited noika HCL centre in sec 2 yesterday, they said that some part to be replaced (which was a manufacturing problem) is not yet available with them, so I have to wait???

I AM VERY UPSET WITH THEIR BEHAVIOUR AS I HAVEN'T GOT ANY SUPPORT NEITHER FROM HOTSPOT NOR FROM NOKIA CARE FOR MY SET WHICH IS UNDER WARRANTY AND HAD SOME MANUFACTURING PROBLEM. MY SET IS YET DEPOSITED IN NOkiA CARE, AND I HAVE NO CLUE WHEN I WILL GET THAT BACK. THOUGH I THE TIME OF PURCHASE I WAS TOLD THAT SET WILL BE REPLACED IMMEDIATELY IF ANY PROBLEM WITHIN THE WARRANTY PERIOD.

NOW I AM FED UP WITH THIS BEHAVIOUR OF NOKIA CARE CENTRE. FOR ME TO CONTINUE FAITH IN NOKIA PRODUCTS I SHOULD IMMEDIATLY GET A REPLACEMENT SET OR MY MONEY REFUNDED BACK ALONG WITH PENALTY OF MENTAL HARRASSMENT.

THANKS

NAMIT JAIN

91.9891990868

Unitech Limited,

P1, 4th Floor, vishal chamber,

Secor 18, Noida- 201301

Company: Nokia 6500 classic
Country: India

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