Nokia 6500 slider
Phone not repaired for 3 months

Hi,

I had bought Nokia 6500 slider in December. After 3 months, the phone stopped detecting ear piece. I gave it to Nokia care and they got it repaired in 15 DAYS. After one months same problem occurs again and also a new one-MMC not detecting in phone.

I gave to Nokia care centre - Planet Cell, pune, Maharashtra. They send it to main center. It came back after 20 DAYS with the MMC problem remaining. Then they said that it is due to back cover. They kept my cell for another 7 DAYS and changed my phone back cover.

When i went to collect it the NOKIA CARE EXECUTIVE droped my cell on floor. The SLIDER and keys are not in sync with the phone. I noted this in the JobSheet. Even after changing the back cover, problem remains same. They sent it back to main centre again.

Then i raised a complaint with Nokia Care helpline. The cell came back after another 20 DAYS but both the problems remains unsolved. Now when i called up Nokia care from Nokia Care office then the executive says that he will repair and give it to me in one day. So i asked why you sent to main centre in the first place for which he has not answer.

Please guide me what should i do next.

Regards,

Krunal Barot

Company: Nokia 6500 slider
Country: India

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