Nokia 6681
Defective Handset

I had purchased Nokia 6681 on 10/07 at Bangalore. In September I faced a problem with this set. I could not make or receive calls and there seemed to be a connection error and network drop. As soon as I discovered this problem for the first time I rushed to the nearest Nokia Care Centre- Golden Plaza, Marathalli. On 13/09 I got back the handset saying that the problem was corrected and I paid a sum of Rs 600/- as a charge for the repair (Bill number 458). On the next day, I faced the same problem once again with the handset and I immediately rushed to the same Nokia Care Centre, where they accepted the handset for repair for the second time. On 24/10 I was asked to collect the repaired handset. But unfortunately at the same spot, similar problem occurred with the handset and I being very frustrated, asked for it to be repaired once again. On 3/11 I was called again saying that the handset had been repaired. Unfortunately, once again at the Nokia Care Centre similar problem appeared and I once again returned it with frustration. This time I had been given a new Service Job Sheet with number bearing 288343506/071103/21. Being very irritated with the service, I decide to complaint through Nokia Care line, where I received a complaint number 2-2LRMXL. Since then I repeatedly called the care line every day and I repeatedly got irresponsible answers. No one seemed to help me to get my problem solved. This added to my frustration. Each and Every time I called the Nokia Care line I had to waste almost 8 minutes till a person had received the call and once they receive it, they made me wait ideally for several minutes and sometimes I had become fed up of it and disconnected the call and made fresh call once again. During this period I had visited Head Office at Infantry Road, Bangalore where I had been given false promises of getting my problem solved by Mr Naveen and Mr Ahmed. As a result of the problem not being rectified, it had been once again sent to Golden Plaza Nokia Care Centre. Finally, on 30/11, Mr Roshan at Golden Plaza said that this problem could only be solved by changing the mother board of the handset for which I had to pay 80% of the handsets original price. Mr Roshan had also provided me with a written letter stating the history of the problem along with its unreasonable solution. I have faced enough hardship and mental stress with this handset and I have decided not to pay even a single rupee more for it. I had trusted Nokia for its quality while purchasing the handset. But the result what I got with the product and services is back stabbing. Is your handsets life only one year? I have begun to lose faith at your product and I wonder whether you ‘connect people’ or ‘disconnect people’. Hence, with the faith left in me, I am approaching you for the final time. Kindly look upon the matter and respond to it at the earliest.

Company: Nokia 6681
Country: India

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