Nokia 6700 classic
Dud phone

His is to warn all potential buyers that the Nokia 6700 classic launched in India is a complete dud. Within five days of purchase the phone started switching off automatically. Once off, it would not swicth back on. I took it to the customer care office, Signature Communications, near Signature Towers in Gurgaon, and they took my phone saying they would have to send it to the factory as it had a FAULTY POWER IC.

And this is a brand new phone. And they said it would take 20 days to come back

So, you go to a genuine Nokia dealer, pay Rs 13, 500 for a genuine Nokia product because you a product of assured quality, and they hand you a lemon. Why, after spending so much money should a customer have to wait 20 days for the phone to be repaired.

And why should one accept a repaired phone. If it is a faulty piece, it should be replaced with a new one.

Thje Nokia shop from where I bought the phone, and the so called customer care? provider both say they are powerless to help, except for send the phone to the Okhla factory.

Mine wasn't an isolated case. There was a lady who had bought the same model phone from the same shop who had similar problems. She was being given the same runaround.

Is Nokia unloading defective products on Indian customers? And they should rename their customer care centres. A small time property broker is given the contract to run a customer care centre and he has neither the interest not the manners to deal with customers.

This is the last time I am buying a Nokia product. Their quality does not match up to their advertising and I as a customer feel cheated. Are their others who have had similar experiences with the 6700? And if so why is Nokia not recalling this faulty product.

Company: Nokia 6700 classic
Country: India

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