Nokia 7210
Weak battery and irresponsible behaviour of customer care people

I bought Nokia 7210 in January in hyderabad. The battery went low and phone was swithched off and took the nearby customer care in khammam as i reside at the station.they told that the battery became weak and boosted it and gave it to me.on the same day same thing repeated.i approached them and they boosted it again and told me to charge it for a long time.i charged it for 10 to 12 hrs.but it didnot work out.as the piece had a guarantee for 1 yr. i submitted the copy of bill and asked the c.care people to replace battery.but they asked me to come after 4 to 5 days as there is no stock of batteries.but the way they responded to my problem is very irresponsible and at the time of my approach i came across such incidents for other customers also.i submitted my bill on 29th may and when i called them for the result on 2nd june they answered very irresponsibly and asked me to wait for 10 more days.

i bring to your notice that the customer care people only responding to the problems for which they are paid and not attending to the Guarantee period complaints. Though i was disappointed by the battery, s poor performance within 6 months I was much more disappointed with the response of the customer care service.

... S.Raghu

Nokia 7210

BL-4CT battery

Customer care..sr communicartions

z.p. centre.wyra road

khammam

08742 220999

Company: Nokia 7210
Country: India

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