Nokia 7210 supernoiva
If new handset is like this, what should i do?

Dear Customer Care Manager

My name is prabhu kumar N.V. from bangalore I recently brought nokia 7210 Supernova -- Imei no :351962038271561, This has got lot of problem from the day one. Its getting hanged very often & it will take minimum 4 - 5 hours to get charged, no battery back up i mean it will stay 3 to 4 hours not more then that. First of all in my busy schedule i taken out time to get it repaired as its a only communication device which i have got, I went to the seller who is "THE MOBILE STORE " these guys only sell the product & they told me to contact customer care people & i went to Gandhi Bazar Nokia Care & the kind of responce which i have got was very poor It was friday whrein i went at 10:30 am & they took my new handset & made me waited till 12:30, If this people call most trusted brand i really dont believe & after that it was not at all got repaired .they have asked me to go to malleshwaram branch. I went to malleshwaram branch its again too small office with three people sitting in customer care, They took around 1 hour 30 minutes (Job sheet number - 514465550/090723/97) & they have told that it will be rectified on the same day. I waited & after getting my handset back I found additional one more complaint that is my radio is not working with addition to old problems. I am planning to go for the consumer court because of the poor customer care & wasting my time for Nokia's manafacturing defect. If i dont get responce within 24 hours time then i will go to the court of law against this multi national company which is untrusted brand.

I dont want to get repaired anymore i need a fresh piece & this mail am sending it to only nokia customer care if i dont get a positive responce i will mark this mail to all the handset providers in india & the other countries...

Most unsatisfied customer

Prabhu Kumar

9844204115

Company: Nokia 7210 supernoiva
Country: India

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