Nokia 7610 Supernova
Faulty Handset

Hi,

I really don't know where to start from because I am really really upset with pathetic services received from Nokia. I bought Nokia Handset 7610 Supernova on 28/Sep/08 from Nokia Priority Delaer (Rohini) but I found handset is faulty as call disconnects while talking so I submitted my Handset at Nokia Care Center GLOBAL COMMUNICATIONS, District Center on 06/Oct/08 (Job Sheet : 450434038/081006/39) with delivery date of 21/Oct/08 thats the day & till today i have not got a concrete reply from GLOBAL COMMUNICATIONS people apart from that I should say they really don't know how to deal with customers. Employees of this center acts like a courier company becasue according to them they have delivered my handset to the Head Office now they dont know what is happening to this handset. So finally I decided to call Nokia Customer Care & I lodged a complaint under complaint number # 2-3G6Y5X where she asked me to wait for another 2 days. Now I called up after 2 days & got to know that this Handset is non repairable & I will get replacement for the same so NOKIA took 24 days to declare that the handset is non repairable & that too after lodging a complaint in customer care. Above all I am really shocked to know that I have to again get in touch with Nokia Care Center for replacement of the HandSet. This is absolutely rediculous I really don't understand why you can't get me replacement from the Nokia Priorty Dealer.

And as expected, Nokia Care Center again told me that they don't have any update about the replacement of the Handset & I got the same reply "jab ayega to mil jayega" (you will get it once it is fixed & received by us)

So finally I got in touch with Mr Suresh Yadav (somebody who claims to be owner of that center) who promised me to provide me with atleast a camera phone till the time I dont receive my handset to celebrate Diwali festival but all in vain once again. This gentelman doesn't even care to pick my call Now Diwali is over & there is no information when would I receive my handset from this center.

I thought Nokia being leader of Asia Market will provide exceptional services to their customers specially to those customers who have bought newly launched product but I am really sorry to say that Nokia is even not upto the mark in their services being an international brand.

On 05/Nov I called & got to know that replacement is done & I can collect the phone. But as expected from NOKIA, all people working in NOKIA dont have eyes & years as I got handset black & mahroon combination which is very cheap my handset's combination was white & purple. They said I have to wait for another 1 week, now today is 17/Nov/08 & they still dont have any update on it.

I have made neumerous phone calls to NOKIA but never got return call yet. I would really appreciate if someone update me over the phone about the status.

Can anybody give me Nokia's Delhi Head number to get this resolved

Ashish Malhotra

Company: Nokia 7610 Supernova
Country: India

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