Nokia 7610 Supernova
REPLACEMENT OF HANDSET & CLAIM FOR DAMAGES

To

The Senior Management Nokia Customer Care

I have bought a Nokia 7610 Supernova mobile handset from Essar Telecom Retail Ltd., G-3 Aggarwall Mall Plot 3, Sector 5, Dwarka, New Delhi vide invoice no Del/01050/00001/7878 on 28th December product description 000074972 Nokia 7610s IMEI: 356388029407656 on payment of Rs.10, 850/- (Rupees ten thousand Eight Hundred and fifty only.)

As per the user guide Nokia 7610 supernova page no 58 it has been claimed that the handset has a stand by time upto 300 hours however, even after the complete charge of battery the back up is not even 24 hours, my usage is 20-30 minutes per day including messaging.

I tend to move to District Forum for redressal under section 12 of the Consumer Protection Act, 1986 and the Rules made there under, for the defect in product under section 2 (1)(d) of the Act, in case you don’t take any action by replacing the hand set & compensating me for the mental harassment of going around from pillar to post to get the so claimed product.

Komal Jolly

LLB, Delhi University.

Company: Nokia 7610 Supernova
Country: India

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