Nokia bought from Hotspots Retail
Cheating under Hotspots Care Pack

I bought a Nokia Mobile phone, model N 73 from Hotspots Retail Limited, from their outlet at Shop No. 3, Local Shopping Complex, Mayur Vihar Phase – I, New Delhi – 110 091.

TIN No. 07430284979

Service Tax No. AAACM0294PST001

Other details as under in the Invoice are as below:

Invoice No. 113102298 dated 30.07.2009

Customer ID: 1130906389

6417182539572 351851015688204

Nokia N73 D.Plum/Silver

Price Rs 14, 469.00

VAT Rs 403.85

Discount Rs 3969.00

Item Total Rs 10, 600.00

CAREPACK-C 001403

Carepack-C inclusive of Service Tax

Rs 1, 200.00

VAT Rs 0

Item Total Rs 1, 200.00

Gross Amount Rs 11, 700.00

At the time of purchase, the seller offered the “HOTSPOT CAREPACK”, which is a two-year warranty against liquid and physical damage & one-year additional service warranty. So, I bought this by paying an additional amount of Rs 1200, as above.

The phone was working well till a few months ago, when I observed that the on-off button on my phone was not functioning well. So I had approached the Hotspots Retail Shop in end July and handed over the phone to them for repair. After several weeks of follow up, the phone was finally returned to me saying that the phone is not working and that the instrument can not be repaired. Instead of repairing a simple fault / malfunction, they have completely damaged the phone with the result it can not be used at all. It is clear that in the process of trying to repair a very minor malfunctioning, they have completely damaged the instrument but refuse to accept their carelessness.

When I demanded replacement of the phone, they have refused citing the fine print in clause 4 of the Carepack. As you can see, this is a clear case of cheating.

Kindly advise how I should redress my grievance.

Best regards,

Adarsh Ramakrishnan

A – 15, Fine Home Apartments,

Mayur Vihar Phase – I,

New Delhi – 110 091

Phone: (011) 22756090; 9711442725

Company: Nokia bought from Hotspots Retail
Country: India

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