Nokia
Malfunctioning new mobile

I am writing here at a loss as to where to write.

I have always been loyal to Nokia since the time mobile phones came to India, and being used to Nokia phones, like many other loyal customers always choose a Nokia handset when going in for a new phone.

On the 7th of November my birthday, my brother bought me a new mobile a simple 3620-S from RPG Cellucom India Pvt Ltd – Centrestage Mall Noida. And from the 7th of November I started having problems with the phone. My basic problems were

1. The On/Off button on top of the phone does not work

2. The volume button on the side of the phone does not work

As you may appreciate, these are vital functions of the phone. I approached the Nokia Care centre [Micronas Telcom – C4 Sector 2 Noida] and they took my phone, [without any loaner phone] and said they would revert the same day. After 3 days with no revert from them, we called to find that the phone has some major defect and has to be sent to the main service centre at Okhla. This would take at least 15 days.

First of all I am a professional working with a bank, and have important numbers stored in my phone memory. I am fidning it extremely difficult to function without a vital business tool.

Secondly and more importantly, I would like to know, if a product is under warranty, and develops serious complications and problems within a day of purchase, then why waste 15 days of my valuable time, placing me at considerable inconvenience.

If I buy a new product and it requires 15 days time to fix a problem within a month of buying it, what kind of reassurance do I have that this phone will last me even a year? Why am I not being offered replacement immediately?

I am so disappointed and appalled at the way Nokia is taking people for a ride, just because we have got used to the phone as a way of life, and prefer Nokia to other manufacturers. I would like my new phone to be replaced immediately; I will not accept a new phone which has been opened and serviced within 2 weeks of purchase. I have also decided that my next phone, on which I spend my hard earned money will not be a Nokia, but a Sony, which values their customers more.

I do not expect a reply, but perhaps reading this mail, will give people an idea of the unheard voices of dissatisfied customers.

Company: Nokia
Country: India

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