Nokia
Nokia Model No.6085

Sir,

I would like to inform you that I had purchased Nokia Mobile handset Model No.6085 Black colour from M/S Cyberganj Broadband Caffe, Shop No.41, Arif Chambers-IV, Puraniya Chowraha, Aliganj, Lucknow vide cash memo no.705 dated 24/11. After 4 months ringtone is not ringing. I went to Nokia Care (BK &Co, Leela Mansion, BH Leela Cinema, N.K.Road, Hazratganj, Lucknow) and submitted the same for repairing vide Job sheet 109434038/080524/112 dated 24/05 for repairing. I got information from Nokia Care that mobiles speaker is not working. After three days above nokia care centre returned my mobile that time I was satisfied with the set.

Again after 2 months same problem arise and I submitted my mobile set in the same nokia care centre with Job Sheet no. 109434038/080726/1 dated 26/07. This time Nokia Care centre assured that this problem is solved and returned mobile after 6 days. After 4 months same problem that speaker is not working with another problem that Mini Display is Blank. I went to same nokia care and submitted my set vide job sheet no.109434038/081121/16 dated 21/11. I requested to the above mentioned Nokia Care, please replace. They replied that you contact to the Nokia Office. I send e-mail to nokia e-mail address: support.services@nokia.com on 21/11 for replacement. After that they replied that Nokia representative will contact on my mobile. I send so many e-mails and got same reply. I also make complaint to nokia service No. 08030303838 on 29/11 and complaint no. was 2-3 JQQPR. After that I got reply on my mobile from there on 02/12 that your mobile is under repairing and you take delivery of your mobile handset from above nokia care on 08/12. Whereas as per nokia warranty clause if 3 times same proble arise in handset then company will replace handset.

I had spent money in making call to nokia and for e-mails to nokia, but nokia company is not replacing my mobile handset.

Sir, I request to please read my case and register my complaint.

Company: Nokia
Country: India

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