Nokia
Attery back up not with stand

Subject: Request for change of Mobile Set 7500 bearing IMEI No.

356440015128398. Bill No. P.T.MR/3369, Univercell, Trichy Dated 18.09.2008.

Sir,

I wish to brought following information in your kind notice:

1. I purchased Nokia Mobile Set 7500 bearing IMEI No.

356440015128398. Bill No. P.T.MR/3369, Univercell, Trichy Dated 18.09.2008.

2. From 18.09.2008 onwards my set battery back up time not with stand. That is my set operating only communication mode not others application the battery indication in the display is reduced from 55Minutes. After 1Hr 09Minutes set is switched off automatically for low battery indication.ii report to Univercell Shope. He give direction to Teleport Nokia care Trichy. In the care center my set software is updated two times and battery also repleased. This work was done by care center three times (two times software updated & one time battery repleased). Still my problem not solved. Then care center send my set to company on 10.11.2008 Vide job Sheet number 330343506/081110/37 for repair works. 14.11.2008 set was received from company thro' care centre. But my problem not solved. Then approach to care centre. The care centre receive my set and send to company in the same job sheet number on 17.11.2008.I also send email to company on 25.11.2008 vide my email address mtselvan@bsnl.in. Same day reply was received by email and set received from company on 05.12.2008 thro' care centre. That set is a secondhand set. I was given a handset as replacement with in the month from the date of purchase but the handset given to me is an old handset (second handset already used set) and is in worse condition .vide IMEI number 356440011678578.But the same problem was also available in this set.(i.e. battery back up time not with stand.)Once again go to care centre tell the probelm. He was received the set and send to company on 11.12.2008.I was also send email to company on 10.12.2008.mean time I was conduct over cell phone to 3030838 and compliant booked in the reference 2-3je7bh.

I request change my model in the same price. If the cost is higher then the old cost, I am also ready to pay the difference of cost. Because when compare to two sets of 7500 model I was observe this model is a failure model. Hence I do not want 7500 model. Hence replace the new model one with same application and facility available in the model of 7500.

I need a Solution for this.

If any one of the concern person directly from Nokia contacts me it will be highly appreciated. My cell number is 9442206349

Hoping for a reply soon

Company: Nokia
Country: India

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