Nokia
Replacement of Bluetooth in Time??

To,

The Manager,

Customer Care,

Nokia

I have purchased one Nokia Bluetooth (BH – 200) on 25th oct from Big Bazar, Agra. But unfortunately on 6th Nov evening, Bluetooth stopped chaging.

On 7th Nov morning, I immediately moved to Nokia Care center at Turbo Infotech, Maruti Plaza, Sanjay Place, Agra and came to know that problem related to Bluetooth cann’t be rectified and will take maximum 1 month in replacement from Delhi.

I got the service job sheet on the same day. ASC no is 361_434038. The other details of the sheet are as follows:

Product Code: 0279978

Warranty Ref no: 4025

Target delivery date : 7th Dec.

I was handled by Ms SWATI & Mr ASHISH.

When I had a word regarding my Bluetooth on 7th through Telephonic conversation, Mr. Ashish told me to wait till 15th Dec.

Today when I went to Your center than I came to know that still they have not received the replacement and according to Ms Swati it will take another week or so to receive the replacement.

Now, I have some issues with Nokia:-

1- What about the Target Delivery date mentioned on the Service Job Sheet???

2- I am really surprised to see how Nokia is handling its customers. Is this kind of CARE Nokia talks about all the time….

3- The warranty of my Bluetooth was 3 months, Now Nokia itself took more than 45 days to replace that Bluetooth so my BIG question to Nokia is Who is responsible for the warranty period and I sincerely believe that NOKIA is going to extend Warranty (Min 2 month).

4- If I don’t receive my Bluetooth in week, so what should be my next steps… Pls guide. I have invested Rs. 3000/- on your Brand and prior to that I always bought Nokia mobiles only, But I think I have to rethink on that and definitely need get justice from wherever I could get?

Waiting for quick reply & my Bluetooth.

Regards

Tarush Bhardwaj

Mobile: 9756701001

Company: Nokia
Country: India

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