Nokia
Bad phone (5320) and service

Hi all,

I have some very serious concerns on the service provided by NOKIA.

Firstly I bought nokia 5320 (IMEI 355740021006814) a month ago and it created problem when i connected to PC. It sometimes hangs so I planned to update the software here I think I made a biggest mistake of my life. After update, the phone never started :(. Then I went to NOKIA CARE and those rubbish (non-technical) peoples can not even told me clearly what the problem is? They have taken my phone and told me that they will send it to the company, we will send u msg when its done, it will take around 8-10 days.

After 12 days I got a message that my is been done pls collect from NOKIA CARE. I went there and those poeple told me that we have not sent any msg, since I got that msg on my frnds mobile and he left for holidays so I was not able to show them.

Secondly Again I went thr after 4 days, they told me that ur phone is been replaced with another one and its been came from Chennai (Please note I haven't got any msg) and when they showed me the phone I was totally fired. It was an old phone, my phone hasn't got a single scratch. :(.

Now here comes the most interesting part, that phone too is not working. So now they are again sending it to company..I also contacted centre head Mr. Puneet (Hardy Complex, M.G.Road, Opp Chermas, Secunderabad) even he told me his hands are tied can't do anything.. :((

I felt cheated..

I don't know what should I do, I m planning to go to Consumer Court and bang them all.

Company: Nokia
Country: India

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