Nokia
Refund of money

Ref: My Phone: Model No: E65, IMEI No: 353263015352401, Purchase Bill No: TN/01128/00001/ 2141 Dated: 16.12.07 Amount: Rs.14449.01

Service Job Sheet N0: 461434038/081125/59 Dated: 25.11.08

Replaced Phone: Model No: E65, IMEI No: 358633010735542 Dated :23.12.08

As per the detail mentioned above, I had brought a Nokia phone on 16.12.08 for Rs. 14449.01 from The Mobile Store (Bill Copy Enclosed). The phone stared to trouble me with series of problem first like all E series the phone stared to reboot by itself, the problem continued even after updating the software, and one day all the sudden the out going voice dropped, the phone from the day one had a blinking problem when the “*” key was pressed. The phone was given to one of the service center in Annanagar on 25.011.08 (Job Sheet Enclosed). But they fail to repair the phone and keep on pulling the issuing saying that they where waiting for parts to arrive. Then finally they accepted phone could not be repaired and they had got me a replaced piece.

Now I want to know what if the same problem occurs in the replaced piece (even the new phone has the same blinking problem as the old one, when told to your service center they told that all phone of this model is having the same problem) what am I suppose to do?? As this model was discontinued within Six To seven months of its launch by your company, this proves that it is a defective model, but what for, all those customers who had brought this phone with full fait and goodwill of your company. I feel cheated by your company by launching a defective model and looting people’s hard earned money. Your people can not imagine under what pain I have gone under to get phone replaced.

I request you to send me the address where I can send this phone back and get my money refunded or even if you cant not refund the amount please send me the address where this phone can be delivered, it would be a gift from side to Nokia company which they can use for RND purpose and manufacture better in future. Please do not send me any reply stating that an enquire will be done on the complain. Reply me in simple words “YES” Or “No”.

Company: Nokia
Country: India

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