Nokia
Service Denied by Nokia Care

I'm unable to get my phone serviced from your Nokia Care service center. I had bought this phone online through EBAY.IN from a seller claiming to be a an authorized Nokia seller. I also have the bill and was told that will have an years warranty on the phone.

But, when I approached the Nokia Care centre here in Chandigarh by name of Electra Care in Sector 35, they had a different story to tell. They simply refused to service my phone and said that any repairs to will be chargeable. They told me that this phone is from Iran and will not be serviced in India. And that was not it, I even spoke to the so called center manager, who told me that I should inform the Nokia's territory sale in Surat (from where the seller is) and when I asked him that it should be his job as a Nokia representative, he was least bothered and said that he cannot do anything in this regard. And no matter what the phone will not be serviced in warranty.

And as a consumer I feel harrased and being duped by Nokia.

I'm also planning to file a case in consumer court this week if Nokia doesn't take any action and if I do not get the service that I deserve.

Thanks & Regards,

Tushardeep Singh

Chandigarh

Company: Nokia
Country: India

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