Nokia
Regarding Switching off of New cell

I Bought a 7610 supernova Nokia cell (Worth Rs. 10, 600) on 19 feb'09 on the very same day it wasn't got switched off so i thought it may be due to my carelessness bt second and third day when i tried, i was unable to make it happen. then i went to Hot spot from where i bought the Nokia Handset, the hot spot boy very forcbly switched off the phone, after that my phone wasn't switched on and he said i can't help it any more you should go nokia care service centre, if you come to me with in 48 hours of purchase i will give you a new handset bt now i can't do any thing. But when i said as a customer i have a right to know the condition of 48 hours which i have mentioned above he said i am not allowed to disclosed this to the customer because Nokia won't allow us. Then i went to Nokia Care on the very same day i.e 25 Feb, 09 he took my phone and when i enquired abt the same conditiion which Hot spot boy mentioned above, he said to me"mam we haven't asked anyone to hide this condition to customer". But in all this drama I have suffered alot. Nokia return my phone on 26-Feb-09 but again my cell got switched off on 27- feb-09 evening and again i went to them (Nokia care) on 28-Feb-09 they asked me to wait for about an hour and then said"we will forward it to our Head Deptt." and return you phone with in 15 days bt i said i will need it by 12-March-09.

In all above mentioned case, you must have noticed Hot spot hide the Condition which is a right of mine as a customer when i purchased the Nokia Phone and then Nokia care didn't provide me the perfect solution because on the very next day i.e.27-Feb-09 my cell got switched off which is not supposed to be. It's a Manufacture problem with a cell and they supposed to give me a new cell which dont have any manufacture & software problem. Because a newly purchased phone facing problem from the very first day and with 9 days even once it got repaired bt still facing same problem.

Please provide me Solution for which i am looking for because i have spent 10, 600 of my salary and i am belongs to middle class.

Hope will definitely get positive response.

Company: Nokia
Country: India

  <     >