Nokia
Repair durign warranty period denied

My handset 5800 purchased on 12/01/09 whose touch screen changes to purple or violet color sometimes and when I switch off the screen using shutter button on the side of the handset and reopen it, it resumes perfect color. Secondly when I play music player through application menu after three or four songs my handset get hang and then to resume it I have to restart the handset.

I have been facing this problem from the past one month and when today I went to the Nokia Care they told me to leave the handset with them for ten days.

I am also a person from service field and require my official number to address to the customer grievances. How can I leave my handset with them for ten days? When I asked them for a backup set they denied to provide me one and asked me to arrange for one myself. They also denied giving me in writing on a job card that they cannot provide me with a backup in case if the handset has to be left with them for ten days.

My cell phone broke down only within a month of purchase and now if Nokia Care is asking me for the handset to be left with them for ten days then why should I purchase another handset as an alternate? It is the responsibility of the company to provide customers whose handset is having genuine and inherent problem within the warranty period. If Nokia reimburses me the cost of a new handset as an alternate during the repair period then I will purchase one otherwise why should a customer bear the cost for additional handset during the repair period.

Company: Nokia
Country: India

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