Nokia
For repair in warraty period

Dear sir,

I have approached one of your service center at Hanamkonda (Mr. M.Prashanth, 9963561655), Dist. Warangal (AP) to get certain repairs of my mobile under warranty. I purchased the mobile in the month of September. They informed me to pay for repairing charges of Rs.450/- for replacement of key pad. I asked the service centre authorities for give back the old key pad. They informed me that old part cannot be given back to the customer and that part belongs to company and also said that they will claim on the old replaced part which clears that the item eligible for repairs on Warranty. When claiming to Nokia company why should I pay Rs.450/- for replacement of key pad. Please inform me suitably whether I will pay the Rs.450/- to the conerned and got repaird. Further I will request you to kindly inform what are the warranty details.

&Dasari Sarvesh.

Company: Nokia
Country: India

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